By continuing to browse and use this website you are agreeing to be bound by with and be bound by the following terms and conditions of use, so please take your time to read and inwardly digest!

Currently we are only able to provide our Terms and Conditions in English - we hope to rectify this soon.

In these terms and conditions:

1. “Website” means www.english-pro.eu

2. "we", "our" and "us", means Lucy Cripps (trading as English Pro) of Puch bei Hallein Austria

3. “you” and “your” means you, the user of this website or (if you are using this website in the course of your employment,) your employer.

4. “Services” means those services which you indicate you wish us to provide in relation to your document at the time you upload it, or which we subsequently agree to provide to you in accordance with the provisions of these terms and conditions.

5. “Fees” means the fees which you have agreed to pay to us for the Services as calculated using the Website, or as amended in accordance with these terms and conditions.

6. Any references to notices or other communications being given in ‘writing’ by you means via email or any other electronic communication channels which are available on the Website only. You are therefore advised to obtain a delivery/read receipt where appropriate.

Use (and abuse) of the Website

Your use of the Website, and the provision of the Services to you, is subject to these terms and conditions. If there is anything in them which you object to, please discontinue browsing the Website and do not submit documents to us for us to work upon.

By registering and providing your email contact details you consent to receive communications pertaining to your account and tasks by email when necessary and confirm your understanding that email is not always a secure form of communication. Access to your contact details is limited to administration staff only. Editors will know you only by your log in/screen name and you must not divulge personal details to them directly or attempt to communicate with them in any way other than via the communication channels provided on the Website. However, you may subscribe to our Newsletter through your User Area if you wish to receive details of future promotions or other useful information.

You must use the Website as it is intended; you must not tamper with, impair, modify, corrupt or disturb the Website in any way that may affect functionality, security or appearance.

You must not upload any documentation which contains any text, illustrations, images or other matter which is illegal, obscene, offensive or harmful in any way – including any which you know to contain any viruses, malware or other harmful code. Any document which we suspect to be in breach of this obligation will be either deleted or returned to you at our option and we shall have no obligations to you in respect of it.

All our intellectual property, such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website, remain our property. By using the Website you agree to respect our intellectual property rights of and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the website.

The content of the pages of the Website (including these terms and conditions) is for your general information and use only and is subject to change without notice, although regular users will be notified by email of any major alterations, improvements or reductions to the services provided.

Every effort is made to keep the Website error free and up and running smoothly. However, we take no responsibility for and will not be liable for the Website being temporarily unavailable or operating incorrectly due to issues beyond our reasonable control including (but not limited to) the actions of hackers, or the malfunctioning of the Website due to problems with web browsers, your I.T. infrastructure, third party platforms or third party interference.

Any breach of your obligations under these terms and conditions, or any inappropriate online behaviour may result in legal proceedings being brought against you and/or the immediate termination of your account. Further, you will indemnify us against any claim, expense, liability, loss, and costs (including legal fees incurred by us) resulting from your breach and/or any infringement by you of the rights of any third party.

Provision of the Services

We will use all reasonable care and skill in providing the Services and will take reasonable care of all data you provide us with. Further, we will not intentionally upload or publish any illegal, obscene, harmful or offensive material, or intentionally violate anyone’s intellectual property rights or confidentiality.

However:

1. The final responsibility for approving proofs rests with you as we do not claim that all tasks undertaken will be returned absolutely accurate, reliable, current, or error-free;

2. The Services are provided subject to your understanding that we do not claim to have any expertise in the subject matter of your documents, are not engaged in rendering advice and that the work we do in providing the Services should not be relied upon when making any decision relating to the quality of future use of the relevant document;

3. It is your responsibility to obtain all relevant permissions before providing us with any information or materials which are protected by copyright or any other intellectual property rights or obligations of confidentiality, and you warrant that these permissions will be in place prior to any such information being provided to us;

4. Evaluation of academic papers is based on many aspects far beyond the control of your proofreader or copy editor. We will offer supporting notes and suggestions for improvement of the grammar, flow and readability; at no point will you receive a rewritten paper. Plagiarism and any breach of copyright are serious offences in which we will have no knowing part. Dissatisfaction with and/or an unsatisfactory grade or result in relation to any document for which we have provided Services is your responsibility.

5. Whilst we maintain up-to-date virus protection, no warranties are given that any files provided to you will be free of viruses or any other danger to your computer systems or data. Accordingly, you will be responsible for maintaining up-to-date virus and other protections necessary to protect your data and systems and shall retain back-up copies of all commercially valuable data (including, but not limited to any documents sent to us,) on an appropriately regular basis;

6. We keep a back-up of all documents for one month. However, you are responsible for your own work and you should ensure that you keep an original copy of your document and that you save any returned documents immediately to avoid loss. We accept no responsibility for lost work.

Accordingly, (in each case to the extent permitted by English law,) we exclude all liability for errors in any document approved in writing by you and shall not in any circumstances accept any responsibility for damages resulting from loss of business confidence, revenue, profits or data as a consequence of providing (or not providing) the Services.

Nothing within this agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of us or our employees or agents.

Timescales

We shall endeavour to provide the Services in accordance with any time schedule set out on our Website, or as otherwise agreed with you-and to facilitate this, you authorise us to commence provision of the Services immediately and, if you are a consumer (ie acting outside of a business), to waive your right to cancel the Services once we have begun their provision. Despite our endeavours, however, unforeseeable circumstances may cause delays for which we cannot be held responsible and so no warranties can be given regarding completion dates. In particular, estimated completion dates are based upon the following assumptions:

1. That you will provide full and prompt cooperation and assistance to us, including providing such complete and accurate information and data as we require in order to enable us to provide the Services;

2. That you will check your communications from us and respond in a timely fashion;

3. That where the Services involve editing any text, we will be required to provide a single draft, followed by a final copy incorporating any changes reasonably requested by you;

4. That you will carefully check all proofs made available to you for approval and will immediately bring any errors to our attention in writing.

Where any or all of the assumptions set out above turn out to be false, we would be required to spend additional time following up requests for information or carrying out additional work in order to complete the Services. As the maximum time we can work upon your document is defined by its word count, you therefore understand that in such circumstances, (whilst we will make every reasonable endeavour to do so,) we may not be able to complete the Services within the time allowed, but that you will still be responsible for the Fees.

Confidentiality

We take the issue of confidentiality very seriously and will not, without your consent, inappropriately use or disclose any of your information which we understands to be commercially or academically sensitive.

Prices

The Fees are based on word count and upon the description of the service you require us to carry out in relation to your document – for example, copy checking, editing etc. Accordingly, you warrant that the word count is accurate and that you have selected the appropriate service in relation to your document. If, however, the word count turns out to be greater than you have stated, or you subsequently ask us to carry out a higher priced service, then you agree to the Fees being recalculated as appropriate and to pay the revised Fees as notified to you.

Prices are subject to change at any time prior to us accepting a piece of work.

If we subsequently agree with you that a higher priced service shall be provided in relation to your document than that which you originally selected, then once you have agreed the revised price, the Services and the Fees shall be amended accordingly.

Payment

Unless otherwise agreed in writing, the Fees must be made by the user through the payment solutions provided on the Website before work commences.

Work shall not be returned until payment of the Fees has been accepted for the Services and where the Services are provided under a subscription or package arrangement, we shall be entitled to suspend provision of the Services without penalty, if the Fees are not paid by the agreed due date in any given month.

We are entitled to assume that users of business subscriptions do so with express permission of their own employers. Misuse of the service by employees is the responsibility of the subscriber and not ours. By providing employees with log in details, subscription payers accept that their employees are free to use the services as they see fit, they will not be monitored in any way by us. That said, the subscription payer will be able to see word count, document and cost of all tasks completed by English-pro.eu in their "My Tasks" area.

Copyright

Neither we nor any of our staff or agents will claim any copyright, credit or acknowledgement for material worked on during the provision of the Services – the copy remains the property of the original author.

Third Parties

The Website may contain hyperlinks to external websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained therein. These links are provided as a convenience. No endorsement of any third party products, services or websites is intended by any content or links on this Website.

Severance

If any term or provision in these terms or conditions is illegal, invalid or unenforceable for any reason, it will be struck out and the remaining provisions shall remain in force. Provided that if this would render the effect of the remaining terms materially different from that originally intended by us, then we shall immediately enter into negotiations in good faith to agree an alternative clause and in the event that we cannot agree such an alternative within 7 days, the contract between us shall terminate automatically.

Force Majeure (What do you mean it’s only a writing services site!?)

We shall not be liable in damages or otherwise for any failure or delay in performance of any of our obligations, where this is caused by any event beyond our reasonable control.

Waiver

A waiver of any breach of any of these terms and conditions must be in writing and shall not commit us to waiving any other or subsequent breach of them.

Choice of Law

These terms and conditions shall be interpreted in accordance with English Law, and the parties submit to the jurisdiction of the English courts.